Welcome to Our FAQ Page
Got questions? We’ve got answers! Here, you’ll find everything you need to know about Zakistar flip flops—from how they’re made to shipping details and our unique guarantees.
If you don’t see your question here, feel free to reach out to our team at info@zakistar.com. We’re always happy to help!
Read about our product
Product Questions
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Do the pebbles fall off?
At the very beginning, it’s normal for one or two pebbles to loosen. After that, the rest stay securely in place for at least 4 years—and counting! We’ve only been around for a few years, so they may even last longer.
Does it hurt to walk on them?
Our feet are naturally designed to walk on pebbles—it’s healthy and therapeutic!
If you have soft or sensitive skin, we recommend wearing them for just an hour a day during the first few days to let your feet adjust. Soon, you’ll enjoy a relaxing massage with every step!
For those with normal skin, there’s no need to worry—just slip them on and feel the difference.
Watch people’s first reactions here: Zakistar Flip Flops Video.
Are Zakistar products Handmade?
Yes! Every pair of Zakistar flip flops is lovingly handcrafted in Bled, Slovenia. Unlike big brands that rely on mass production and questionable practices, we pride ourselves on ethical craftsmanship—no child labor, no shortcuts, just honest work.
When you choose Zakistar, you’re supporting quality, integrity, and fair practices every step of the way.
How durable are they?
Our flip flops are built to last! After 5 years of perfecting our design, we’re proud to say they can last well over 4 years—and likely much longer. Durability meets craftsmanship in every pair.
What materials are used?
We use only the finest natural materials:
- Genuine leather straps that soften and adapt to your feet.
- Natural pebbles, with our River Model pebbles handpicked from the Sava River.
- High-quality rubber soles for durability and comfort.
Where are Zakistar’s materials sourced from?
We carefully source all materials to ensure quality, comfort, and sustainability:
- Pebbles: Hand-collected from Slovenia’s Sava and Mura Rivers, each pebble is chosen for comfort and natural beauty.
- Leather: Locally sourced genuine leather, treated with beeswax for water resistance and long-lasting durability.
- Rubber: Made from natural rubber in Slovenia, ensuring eco-friendliness and strength.
Unlike big brands relying on cheap, synthetic materials and plastic, we stay true to our roots with locally sourced, natural components. Zakistar flip flops are a step toward better choices for your feet and the planet.
Are Zakistar products waterproof?
Yes, Zakistar flip flops are designed to be waterproof. Whether you’re at the beach, in the shower, or caught in the rain, they’re made to handle it all.
Can I wear them all day?
Absolutely! Once your feet adapt (typically within a few days), Zakistar flip flops provide natural comfort and support for all-day wear.
If you decide to wear them all year (like our founder Aljaz), make sure to let him know!
Can I wear them indoors and outdoors?
Yes, Zakistar flip flops are versatile and durable, making them perfect for both indoor and outdoor use.
How do I clean my Zakistar flip flops?
Cleaning is simple—just rinse them under water and gently scrub with a soft brush if needed. The materials are durable and easy to maintain.
Do they help with foot problems like flat feet or plantar fasciitis?
Yes, the pebble design stimulates pressure points, activates foot muscles, and promotes blood circulation, which can help alleviate foot issues like flat feet or plantar fasciitis.
Do they come in different sizes?
Yes, Zakistar flip flops are available in a range of sizes to ensure the perfect fit. Check out our Size Guide for details.
Do you offer custom designs?
Yes, we can create custom designs upon request! Just click here. Whether it’s a specific pebble arrangement or a special feature, we’d love to make something unique for you.
How long does it take to make a pair?
Every pair is handcrafted in Slovenia, Europe, and no two pairs are alike!
- Classic designs take about 2 hours to craft.
- Orthopedic flip flops with arch support take around 3 hours.
- Custom designs—like a rose pattern made of pebbles—can take up to 5 hours.
For our River Model (Bosohodke), the process includes collecting, cleaning, and selecting the perfect pebbles from our local Sava River. This alone takes around 5 hours per pair. It’s a labor of love, but the fully natural look and feel make it worth every second.
Why are they more expensive than regular flip flops?
Zakistar flip flops are handmade in Slovenia with locally sourced, natural materials and zero plastic. Each pair is crafted with precision and care, making them an investment in quality, health, and sustainability.
Read about guarantees, shipping, returns etc.
General Questions
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Money Back Guarantee
All Zakistar products come with a 30 day money back guarantee.
Do you offer discounts or promotions?
At Zakistar, we believe in honest and fair pricing. Our flip flops are crafted with care, using premium materials and a meticulous handmade process, and we price them exactly where they deserve to be. Offering discounts or promotions would undermine the value of our craftsmanship and the trust of those who paid full price.
We respect every customer who invests in our products and believe in delivering consistent quality and value, without the gimmicks of sales or markdowns. When you choose Zakistar, you’re choosing a product that’s worth every cent, any day of the year.
How long will it take to get my order?
Typically orders are delivered within 5-10 business days following order processing. Shipping times may vary depending on your location, shipment method and other factors.
How do I know if my package is on its way?
Once you place an order, you will receive an automatic confirmation email.
Once your order has been processed and is leaving the warehouse, we will provide you with a tracking number, where you can check all the information regarding your order.
Can I cancel or change my order?
Yes, if your order hasn’t been shipped yet, we can help you cancel or make changes. (Not applicable to Custom Made orders)
Contact us as soon as possible at info@zakistar.com.
Do you ship to my country?
Absolutely! Zakistar flip flops ship world-wide so you can enjoy them wherever you are.
Where are you located?
We are proudly owned and operating out of Bled, Slovenia - EU.
What if I don’t like the product?
We know you’ll LOVE the feel of Zakistar flip flops, but we want you to be completely confident in your purchase.
That’s why we offer a 30-day money-back guarantee. Test them out for a full month, and if you’re not satisfied, simply return them.
Once we receive the flip flops, we’ll issue a refund or help you find another pair you’ll adore. Your happiness is our priority!
Zakistars I ordered arrived broken or damaged. What do I do?
Your 100% satisfaction is important for us.
We offer a 30-days Money Back Guarantee. If a product gets damaged or was faulty upon a delivery - please contact us immediately.
For more information on Refunds & Returns please have a look at our Refund policy.
What type of payments do you accept?
We accept all major cards for payment, including Visa Cards, Master Cards, American Express and Pay Pal.
If you have any questions referring to payment please do not hesitate to contact us.
Do you offer wholesale or bulk orders?
Yes, we welcome wholesale inquiries! If you’re interested in stocking Zakistar products, contact us at info@zakistar.com.
What makes Zakistar so special?
Zakistar flip flops are a unique blend of fashion, wellness, and nature. You’re not just paying for a brand—you’re investing in handcrafted artistry, health benefits, and a product made with love and care.
How did you came up with the idea?
You can read our story here… It all started with a dog named ZAKI
Have a question that has not been answered?
If your question was not answered in our FAQ section, you're more than welcome to contact us via email at info@zakistar.com for anything related to your order and our website!
